How to index your car policy

Vehicle leasing prices have changed significantly. Many fleet managers wonder these days whether to review their car policy in order to align it with the current market, or perhaps wait a little longer until markets stabilize. What is the actual cause of the fact that the current car policy budget doesn´t fit with the changed market? In many countries, multiple causes can be pointed out, such as higher investment value or inflation.

We may carefully presume that the figures will not go back to where they were, any time soon. What is the impact on your lease price?

Price indexation

To make the complexity of the current price developments more tangible, Business Lease has developed an Index which monitors the behavior of your Car Policy categories. With categories we mean the job levels and the corresponding lease price that the employee is eligible to have. The so called Car Policy Index enables Business Lease’ clients to adjust their Car Policy categories based on actual facts from the market.

All developments at a glance

The result is a dashboard with graphs which simply can be filtered by year or brand and giving insight in the development of the monthly lease rate. Besides that, it also displays the development of list prices, interest rates, cost of maintenance and dealer discounts – all per car policy category.

The Car Policy Index will be operational as of 1 September 2022 in all Business Lease offices (Poland, Czech Republic, Slovakia, Hungary and Romania).

Additionally, the Fleet Europe platform has hosted a live webinar on September 28 2022, which was moderated by Steven Schoefs, followed by a Q & A session with the audience. A recording of the webinar is available on YouTube here.

Contact us

Whether you’re thinking about revising your car policy or you need to budget your fleet costs for next year, engage with the Business Lease International team for an open talk, via e.korver@businesslease.com.

How great service can supercharge your fleet

Focusing too narrowly on price leaves fleets at risk of losing out on the expert advice and value-added services that can save substantially more money in the long term. Here at Business Lease, we are committed to delivering leasing as a service, not a commodity. By pursuing a genuine partnership approach, we can create and deliver non-standard solutions to meet the individual needs of all of our customers.

We fully appreciate that price is important, but it should not be the only criteria used when you select a supplier. As a smaller international leasing company, we’re dedicated to being account managers not accountancy managers, and we’re proud of the Care and services we offer our clients, regardless of how many vehicles you have and where you operate them. Time invested in understanding your needs is time well spent.

E-Mobility QuickScan

Included in our services is our E-Mobility QuickScan. This tool for example, designs a roadmap for fleets to transition to electric vehicles, identifying the vehicles that can switch seamlessly to battery power, the charging infrastructure required, and helping you to rewrite your car policy to take into account the different issues involved in running EVs.

This personalized approach extends to our Driver Desk, where you and your drivers can call with questions and enquiries, including advice on choosing the right vehicle. We apply a similar customer-centric philosophy to commissioning service, maintenance and repair work, with our Call Centre experts discussing with the driver the work required and the most convenient time for this to be done, before booking an appointment with a garage. Working this way means we can not only direct the driver to our approved garage network, where we can guarantee the quality of the work, but also find a convenient time when the driver will not need a replacement vehicle, saving you money.

17 Customer Care Moments

There are so many touch points in the life of a lease vehicle for both fleet manager and driver, from invoicing and management reporting to vehicle handovers and onboarding, that Business Lease has categorized 17 Customer Care Moments. We carry out customer satisfaction surveys to measure our performance in each of these 17 moments, and we share the results honestly with our clients, identifying what is working well and where we are investing to improve our service. Our objective is to eradicate your problems.

This is why we feel it is vitally important to include a significant weighting for customer service in your tender appraisals. The savings that arise from expert advice on selecting the right vehicle, funding it in the optimum way, managing it to maximum efficiency, enjoying the flexibility to adapt a contract to meet your needs, and receiving the management information you want, when you want it and in the format that you want it, make a far greater difference to the true total cost of ownership of running a fleet than simply counting euros and cents.

To find out what excellent service really looks like, contact Business Lease at www.businesslease.com or contact Erika Korver via e-mail or phone at e.korver@businesslease.com / T +31 6 212 60 115.

Small to Medium-Sized Enterprises deserve a customized international approach

Small to Medium-sized international enterprises have their own set of expectations and challenges in managing fleets. For an SME, managing a fleet in two or more countries requires a different approach from a fleet in just one country. At Business Lease, they understand that.

“No matter the fleet size, our quality of service is just the same.”

SMEs are sizeable enough to require a professional international approach but small enough that they may slip through the net of leasing companies that cater mainly for large international fleets. But not for Business Lease.

Driver Service Desk

In most cases, SMEs have a strong focus on their core business with less resources available for indirect procurement like fleet management. This makes a close, personal bond with the international leasing company all the more important. Business Lease can really add value in this respect, for example; Driver Service Desks in all markets that can assist clients in anything vehicle related, whether it be a fuel card that’s not working, mileage for a vehicle that’s getting out of hand, an accident or anything else. The Driver Service Desks can always be contacted in the local language or in English.

Policies and processes

But managing a fleet starts with policies and processes. Business Lease International has its own team of experts to assist SMEs, or indeed bigger companies, write and implement policies. On average, SMEs have a stronger mandate to introduce a single leasing company and a single policy across all markets, but it is vital to hit the right level of detail without getting overly specific.

This is where the experience and expertise of Business Lease can really shine: we understand the needs of SMEs and we understand that they look not only at added value in terms of financials but also in terms of flexibility and solutions that may deviate from the default.

Dealer discounts & customized solutions

Multinational companies with large fleets negotiate OEM discounts at the European level, but SMEs don’t have the scale to make that possible. With Business Lease, SMEs get access to our preferred dealer network, bringing within reach discounts and conditions that would generally not apply to a fleet their size. At the same time, the fleet of Business Lease pre-lease cars can come in handy while fleets are waiting for the cars they ordered.

When every fleet has its own requirements, it is increasingly more challenging to find the right powertrain for the practical usage of the vehicle. Personal advice is key to support the fleet manager and the driver to determine the right vehicle. You deserve the support you need, no matter your fleet size.

Business Lease understands the fleet needs of small to medium-sized enterprises and takes them seriously. Find out more on our website or get in touch with one of our International team members for more information: www.businesslease.com/international