Focusing too narrowly on price leaves fleets at risk of losing out on the expert advice and value-added services that can save substantially more money in the long term. Here at Business Lease, we are committed to delivering leasing as a service, not a commodity. By pursuing a genuine partnership approach, we can create and deliver non-standard solutions to meet the individual needs of all of our customers.
We fully appreciate that price is important, but it should not be the only criteria used when you select a supplier. As a smaller international leasing company, we’re dedicated to being account managers not accountancy managers, and we’re proud of the Care and services we offer our clients, regardless of how many vehicles you have and where you operate them. Time invested in understanding your needs is time well spent.
Included in our services is our E-Mobility QuickScan. This tool for example, designs a roadmap for fleets to transition to electric vehicles, identifying the vehicles that can switch seamlessly to battery power, the charging infrastructure required, and helping you to rewrite your car policy to take into account the different issues involved in running EVs.
This personalized approach extends to our Driver Desk, where you and your drivers can call with questions and enquiries, including advice on choosing the right vehicle. We apply a similar customer-centric philosophy to commissioning service, maintenance and repair work, with our Call Centre experts discussing with the driver the work required and the most convenient time for this to be done, before booking an appointment with a garage. Working this way means we can not only direct the driver to our approved garage network, where we can guarantee the quality of the work, but also find a convenient time when the driver will not need a replacement vehicle, saving you money.
There are so many touch points in the life of a lease vehicle for both fleet manager and driver, from invoicing and management reporting to vehicle handovers and onboarding, that Business Lease has categorized 17 Customer Care Moments. We carry out customer satisfaction surveys to measure our performance in each of these 17 moments, and we share the results honestly with our clients, identifying what is working well and where we are investing to improve our service. Our objective is to eradicate your problems.
This is why we feel it is vitally important to include a significant weighting for customer service in your tender appraisals. The savings that arise from expert advice on selecting the right vehicle, funding it in the optimum way, managing it to maximum efficiency, enjoying the flexibility to adapt a contract to meet your needs, and receiving the management information you want, when you want it and in the format that you want it, make a far greater difference to the true total cost of ownership of running a fleet than simply counting euros and cents.